Collections and Access Services Assistant

Provide customer service and support across public service desks and Access, Delivery & Resource Sharing Services (ADRSS) units (Circulation, Reserves, Library Privileges, Stacks, Delivery & Resource Sharing Services, and Offsite) in accordance with library policies and workflows. ADRSS Assistants will be assigned to work in other units on a regular basis to meet workflow demands. Duties include but are not limited to: facilitating user services, circulating library materials, processing fees and payments, processing user requests and determining user privileges. Respond to user and visitor inquiries in-person, over the telephone, and via a variety of online environments. Assign and train part-time staff to assist with routine operations of ADRSS units.

Required Education:
High School Diploma or equivalent experience

Required Experience:
1 year of office experience. Experience providing customer service.

Preferred Experience:
1 year of library related work experience

Required Skills, Knowledge and Abilities:
Ability to operate and maintain basic library equipment (e.g. photocopy machine, computer terminal, internet, ILS etc). Proficiency with Microsoft Office products, ability to learn, maintains and update databases. Ability to learn job specific computer programs and equipment. Excellent written and oral communication. Detail-orientation.Essential Functions of Position:Must be able to lift and push heavy objects weighing up to 10 lbs.

Preferred Skills, Knowledge and Abilities:
Proficiency with intermediate Microsoft Word and Excel.

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EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity