Incident Response Administrator

The Incident Response Administrator serves as a member of the Incident Response Team (IRT), located within Residential Life and Housing Services (RLHS), to provide immediate non-clinical crisis and critical incident response to residential students during night and weekend hours. The IRT reports to the Incident Response Manager. The Incident Response Administrator responds to incidents on-site and coordinates with and supports other RLHS personnel and Resident Assistants (RAs), Counseling and Wellness Services, NYU Department of Public Safety, and NYC services including NYPD and EMS to assess incidents as they arise. The Incident Response Administrator provides consultation and support to RAs and other staff in non-critical incident response and conflict resolution. The regular hours for this position are 5:00PM – 2:45AM, four shifts per week, with the team operating 7 nights per week. Regular weekend/holiday coverage is required. Office sites are located in both Manhattan and Brooklyn.

Required Education:
Bachelor's Degree

Preferred Education:
Master's Degree in counseling, higher education, social work, or related field.

Required Experience:
2+ years of experience in residential life, student affairs, student support, or a related field outside of higher education such as social work, crisis response, or health/wellness, with skills in working directly with students in crisis and implementing immediate response protocols.

Preferred Experience:
Experience with response to psychiatric emergencies and sexual assault.

Required Skills, Knowledge and Abilities:
Excellent interpersonal, listening, verbal and written communication skills. Works well in teams and can independently implement protocol. Familiarity with research on mental health needs of college students.

Preferred Skills, Knowledge and Abilities:
Data collection, analysis, and reporting

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