Patient Service Representative

Posting Number 2022-10203
Posted Date 3 months ago(5/23/2022 8:59 AM)
Location : Location
US-NY-New York
Department
Patient Care Services (Staff)
School/Division
College of Dentistry (DN1032)
Compensation Grade
Local 3882 - 09
Union
Local 3882 - Union of Clerical, Administrative and Technical Staff (UCATS)
FT/PT
Full-Time
Category
Health Services

Position Summary

Provide the first level of customer service to patients of the dental clinic, from greeting and routing patients to record maintenance and cashier duties. Monitor daily clinic operations, within guidelines. Assign and review work of and train a number of student and/or casual employees engaged in routine tasks. Assign patients to dental students. Maintain student and patient appointment books. Triage emergencies. Arrange for substitute patients as cancellations occur. Schedule follow-up examinations. Ensure proper processing of health-related transactions; calculate payments. Update and maintain files and records. Provide suggestions that improve existing policies and procedures. Handle inquiries requiring additional investigation and/or specialized knowledge.

Qualifications

Required Education:
High School diploma or equivalent.

Required Experience:
2 years of office experience.

Preferred Experience:
2 years of dental office or related healthcare facility experience.

Required Skills, Knowledge and Abilities:
Excellent customer services skills. Ability to prioritize in a fast-paced environment. Ability to remain calm under pressure. Familiarity with basic word processing, spreadsheet and database applications. Moderate, accurate keyboarding.

Additional Information

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

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