PC Support Technician III

Posting Number 2022-10176
Posted Date 3 months ago(5/16/2022 11:11 AM)
Location : Location
US-NY-New York
Department
Technical Support Services
School/Division
School of Professional Studies (CP1108)
Compensation Grade
Local 3882 - 42
Union
Local 3882 - Union of Clerical, Administrative and Technical Staff (UCATS)
FT/PT
Full-Time
Category
Technology

Position Summary

The School of Professional Studies at New York University is seeking an individual to provide intermediate MAC and PC hardware and software support for a labs or departments. Ensure that MAC's and PCs are maintained and operating effectively and that employees, faculty and/or students have the technological support needed to complete their work. Set up and configure MAC's, PCs, and local area networks, load software and ensure that the computer is operating to standards. Troubleshoot hardware and software problems and perform intermediate maintenance and repair of parts and equipment.

 

Hours: Monday - Friday; 8am - 4pm

Location: Washington Square campus site

Qualifications

Required Education:
High School diploma or equivalent and some relevant technical training.

Required Experience:
1-2 years of related experience.

Preferred Experience:
Relevant certification. Experience providing customer support in an IT environment. Experience with Ghost Imaging and desktop support.

Required Skills, Knowledge and Abilities:
Intermediate understanding of computing procedures and standards and desktop configurations. Expertise in MAC and PC configuration and troubleshooting to be able to handle the majority of standard procedures independently. Customer service orientation.

Additional Information

For 87 years, the NYU School of Professional Studies (NYU SPS) has been a deeply respected institution of higher education that is grounded in applied learning. From its early years, training returning World War II veterans to fulfill the nation’s urgent need for skilled technical workers, it has evolved into a professional education powerhouse that offers 20 graduate degrees, 14 bachelor’s degrees for traditional and post-traditional students, four associate’s degrees, and a plethora of continuing education courses and credentials.

 

NYU SPS is a thought leader, and serves as an incubator for new ideas in industries that are constantly changing, including real estate, real estate development, and construction management; hospitality, tourism, travel, and event management; global affairs and global security, conflict, and cybercrime; global sport and sports business; publishing; marketing; public relations; project management; executive coaching and organizational consulting, human resource management and development, and human capital analytics and technology; management and systems; translation; and professional writing. It is focused on building skills that open doors to opportunities in emerging fields and global markets. NYU SPS faculty members are leading experts in their areas of discipline, with a hands-on approach that encourages students to push beyond their limits and to break new ground.

 

NYU SPS is committed to inclusion, diversity, belonging, equity, and access throughout the School.

 

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

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