The individual in this position will lead knowledge management, quality management and continuous improvement activities for Human Resources (PeopleLink) and Finance (FinanceLink) service centers. The Service Specialist ensures that both teams deliver the highest quality service to clients, monitors workflow in NYU's case management tool and ensures consistency and accuracy in knowledge management processes. Additionally, this position coordinates the onboarding process for new team members to obtain the functional, process and technical knowledge to provide first line support to clients for inquiries and transactions related to benefits, employee life events, employee data, compensation, payroll, time and absence management, procurement, accounts payable and other employee financial processes.
This is a fixed term position.
Bachelor's Degree or equivalent Human Resources, Finance or related field.
3+ years experience in a shared services environment, including experience with continuous improvement activities, knowledge management processes, and experience coordinating work activities or equivalent combination of education and experience.
Experience in Higher Education. Six Sigma or other continuous improvement certification. Experience optimizing call flow, experience with ACD systems, and other workflow tools.
Required Skills, Knowledge and Abilities:
Strong analytical and verbal/written communication skills. Experience leading initiatives related to continuous improvement, knowledge management, onboarding and training. Ability to handle multiple tasks in a deadline-driven environment.
Preferred Skills, Knowledge and Abilities:
Experience with HRIS and/or case management systems (Workday, ServiceNow). Familiarity with procurement/purchasing systems and Accounts Payable systems.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
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